privacy policy

1. Information We Collect

Information you give us directly

  • Contact details: name, email address, phone number and birthday.

  • Booking and account information: class schedules, attendance history, membership or class pack status, collected through our booking platform.

  • Payment information: billing details processed through our third-party payment processor. We do not store full credit card numbers on our own servers.

  • Health and waiver information: physical conditions, injuries, or health disclosures you provide on intake or waiver forms, used solely to help instructors teach safely.

  • Communications: messages you send us by email, phone, or contact forms.

  • Newsletter sign-up: your email address, if you opt in to receive marketing emails.

Information collected automatically

  • Cookies and similar technologies: when you visit our Site, we and our analytics providers use cookies to understand how visitors use the Site (e.g., pages viewed, time on page, referring site).

  • Analytics data: we use tools such as Google Analytics to collect aggregated, non-identifying usage statistics. You can opt out of Google Analytics tracking using the Google Analytics Opt-out Browser Add-on.

  • Device and log data: IP address, browser type, and device information, collected automatically by our hosting and analytics providers.

2. How We Use Your Information

  • To schedule and manage class bookings, memberships, and class packs.

  • To process payments and manage billing.

  • To help instructors teach safely, based on health information you disclose.

  • To respond to your questions and provide customer support.

  • To send you newsletters, promotions, or studio updates, if you've opted in (you can unsubscribe at any time).

  • To send transactional communications, such as booking confirmations and receipts.

  • To understand and improve how visitors use our Site.

  • To comply with legal, tax, and accounting obligations.

We do not sell your personal information, and we do not use your health information for marketing purposes.

3. Third Parties We Share Information With

We share limited information with trusted service providers who help us run the Studio. These providers are only permitted to use your information to provide services to us.

CategoryPurposeBooking platformManages class scheduling, membership status, and attendance recordsPayment processorProcesses membership and class pack payments securelyEmail/newsletter providerSends marketing emails to subscribers who have opted inAnalytics provider (e.g. Google Analytics)Provides aggregated website usage statisticsWebsite hosting providerHosts and operates our Site

We may also disclose information if required by law, to protect our rights or the safety of our clients and staff, or in connection with a business transfer such as a merger or sale.

4. Cookies

Our Site uses cookies to remember your preferences and understand how the Site is used. You can control or disable cookies through your browser settings; note that some parts of the Site may not function properly if cookies are disabled.

5. Data Retention

We retain your personal information for as long as needed to provide our services, comply with legal and tax obligations, and resolve disputes. Health and waiver information is retained for 1 year after your last visit, consistent with applicable liability and record-keeping requirements, after which it is securely deleted or de-identified.

6. Your Choices and Rights

  • Marketing emails: you can unsubscribe at any time using the link in any marketing email we send, or by contacting us directly.

  • Access and correction: you may request a copy of the personal information we hold about you, or ask us to correct inaccurate information.

  • Deletion: you may request that we delete your personal information, subject to our legal and record-keeping obligations.

  • California residents: if you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to request deletion. To exercise these rights, contact us using the details below.

To exercise any of these rights, contact us at hello@pilatiquepilates.com. We will respond within a reasonable timeframe and may need to verify your identity first.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our services are not directed at children under 13, and we do not knowingly collect personal information from children under 13 without parental consent.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. Significant changes will be communicated via email or a notice on our Site.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us at:

Pilatique Pilates
hello@pilatiquepilates.com